Living Wellness Dental is committed to respecting our visitors’ privacy and protecting their personal information from misuse or unauthorized disclosure and complying with privacy laws.
Living Wellness Dental values its reputation and aims to maintain high ethical standards in the conduct of our business affairs.
At Living Wellness Dental (“we,” “us,” or “our”), we are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Collection of Personal Information
We collect personal information necessary to provide dental services, which may include:
- Contact Information: Name, address, telephone number, email address.
- Medical and Dental History: Health conditions, medications, previous dental treatments.
- Insurance Details: Policy numbers, coverage information.
- Payment Information: Billing address, credit card details.
- Appointment History: Dates and times of past and future appointments.
2. Use of Personal Information
Your personal information is used to:
- Provide dental care and related services.
- Communicate with you regarding appointments and treatment plans.
- Process payments and insurance claims.
- Maintain accurate medical and billing records.
- Comply with legal and regulatory requirements.
- Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes.
- Share with our third-party software and services providers in order to facilitate our communications.
3. Disclosure of Personal Information
We may disclose your personal information to:
- Dental Specialists: For referral or consultation purposes.
- Insurance Companies: To process claims and verify coverage.
- Regulatory Bodies: As required by law or professional regulations.
- Service Providers: Third-party companies that perform services on our behalf (e.g., billing services), who are bound by confidentiality agreements.
We do not sell or rent your personal information to third parties.
4. Safeguarding Your Information
We take reasonable steps to protect your personal information through:
- Physical Measures: Secure filing cabinets, restricted office access.
- Technical Measures: Password-protected databases, encryption.
- Administrative Measures: Staff training on privacy protocols, confidentiality agreements.
5. Retention and Destruction of Personal Information
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely destroy physical records and permanently delete electronic data.
6. Access and Correction
You have the right to access and correct your personal information. To make a request, please contact our Privacy Officer using the contact information provided below.
7. Consent
By providing us with your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may affect our ability to provide you with dental services.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website with the revised effective date.
9. Contact Information
For questions, concerns, or requests regarding your personal information, please contact our Privacy Officer:
Living Wellness Dental
Address: 1333 8 St SW Suite 601 Calgary, AB T2R 1M6
Phone: 587-600-6935
Email: info@livingwellnessdental.ca
10. Complaints
If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.
